Refund policy

Refund & Return Policy

Eligibility for Returns:

• Our balms and rollers do not need to be returned.
• We will process a refund if the balm or roller is damaged or not in optimal condition upon receipt.
• Please get in touch with us at +65 9271 4797. We will review your case and process a full or partial refund as necessary.

Conditions:

• If the roller bottle is broken, or if the balm is received in a melted state, simply send us a picture to process your refund.

Time Frame:

• Customers must request a refund within a day of receiving their order.

Process to Initiate a Refund:

• Take a picture of the damaged item.
• WhatsApp us at +65 9271 4797 and state your order number.

Refund Method:

• Refunds will be issued to the original payment method.

Return Shipping:

• There is no need to return items due to hygiene and safety reasons. Refunds will be processed based on the provided evidence of damage.